Privacy Policy

This privacy policy ("Privacy Policy") sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. This policy is published in compliance with Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

The Privacy Policy applies to our services available through our website ( (the “Site”) or one or more mobile application (the “App”) or services otherwise rendered by us (collectively “Platform”). By downloading, you agree to be bound by the terms and conditions of this Privacy Policy.


The words "you" or "your" or "User" or "Customer" as used herein, refer to all individuals and/or entities accessing or using the Site or App for any reason. The words "we" or "us" or "our" or the "Company" as used herein, refer to the PathCare Labs Pvt. Ltd., and/or any permitted assignees.

This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about the Platform, Services and our Practices so that you can make informed decisions.

By accepting the Privacy Policy and the Terms of Use, which prescribes terms and conditions for use of Site or App or availing services, you expressly consent to our use, process and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to Terms of Use and the terms not defined here, have their meanings ascribed to them in the Terms of Use. This Privacy Policy and the Terms of Use are effective upon your visit of our Site or App. We encourage you to read the terms of the Privacy Policy and the Terms of Use in their entirety before you use our Site or App or Platform.

1. Your Privacy - Our Commitment

We are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Platform.

For the purposes of this Privacy Policy, the term "Personal Information" shall mean any information that may be used to identify you including, but not limited to, (i) First and last name with salutation, (ii) Age, (iii)An email address or other Contact Information, (iv) Physical, Physiological and Mental Health Condition (v) Sexual Orientation (vi) Medical Records and History (vii) Biometric Information (the amount of information you choose to keep confidential is entirely up to your discretion; you may enter as much or as little information as you choose, except for the information which is mandatorily required).The information essentially required for conducting the test may be gathered at the time when the patient gets registered from our Site or App.

2. What information do we collect?

When you use our Site or App or Platform, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Site or App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving the purpose.

In general, you can browse the Site or App without telling us who you are or revealing any Personal Information about yourself. To fully use our Site or App, you will need to register using our OTP or social media login services, where you may be required to provide us with your contact and identity information and other Personal Information as indicated on the forms throughout the Site or App and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Where possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature from the Site or App, unless we require it so.

We may automatically track certain information about you based upon your behaviour on our Site or App. You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis.

You agree that if you or any third party shares correspondences with us in any electronic form such as emails, SMS etc., containing your Personal Information, we may collect or store the same, as part of your query/query resolution or for the purposes as mentioned in Clause 3 or 4 below.

3. Use of your Personal Information

You agree that we may use your Personal Information to facilitate the services you request. You agree that we may use your Personal Information and other information we obtain from the Site or App or at the time of registration to: enable detailed examination of the medical tests conducted, inform you about online and offline offers, products, services, password retrieval and application updates; customize your experience; enforce Terms of Use; and as otherwise described to you at the time of collection.

You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse the usage, improve the Site or App’s services and offerings, and customize the Site or App 's content, layout, and services. These improve the Site or App and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Site or App.  We shall retain your information for as long as your account with the Services is active and as needed to provide you the Services.  We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized.  Please note that your withdrawal of consent, or cancellation of account may result in being unable to provide you with Services or to terminate any existing relationship that PathCare Labs Pvt. Ltd., may have with you.

You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Site or App. By accepting the Terms of Use and the Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to send an email to our grievances officer at You may make changes to your profile at any time.

4. Disclosure of your Personal Information

You agree and confirm that we do not rent, sell, or share Personal Information about you with other people (saved with your consent) or non-affiliated companies except to provide products or services under the Terms of Use or this Privacy Policy, or under the following circumstances:

to provide the Personal Information to physicians and other authorized health care professionals who need to access your laboratory report for your proper diagnosis;
 to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform;
 to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;to health department or any other Government body as and when required by them for collecting or processing health information of the state/country;
 from time to time, to reveal general statistical information about our Site or App and visitors, such as number of visitors, number and type of services purchased, etc.;to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:

 When you enter Personal Information on any form of an advertiser, such information is simultaneously collected by Site or App and the advertiser. The Personal Information is used by the Platform in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser's prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
 Application may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.

Other Corporate Entities.The Company shares much of the data, including Personal Information about you, with its parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services, throughout the world. To the extent that these entities have access to your Personal Information, they will treat it at least as protectively as they treat information they obtain from their other users. The Company's parent, affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. The Company, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all of your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity. Posting to public areas of the Platform. Please remember that if you post any of your Personal Information in public areas of the Platform such as in online forums or chat rooms, or in the Platform 's searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use of information by third parties based on information you post or otherwise make available in public areas of the Platform.

5. Access or change your Personal Information

You may review, correct, update or change your account information at any time.
 To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Platform, your ID and Password are required to access your Account.Your Personal Information shall be retained till such time as is required for the purpose or required under applicable law, whichever is later.

6.Information security

The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfil your request or supply our services

7. Other Applications

Our Site or App may contain links to other application which may or may not be necessarily developed by PathCare Labs Pvt. Ltd. Please note that when you click on one of these links, you are entering other Application over which our Site or App has no control and will bear no responsibility. Often these Applications required to enter your Personal Information. We encourage you to read the privacy statements on all such Applications as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Applications.

8. Changes to this Privacy Policy

We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Site or App or Platform. We encourage you to continuously review our Privacy Policy.

9. Disclaimer

The Company does not access, store or keep any of your financial data like account number, debit card, or credit card information. All financial transactions happen using Secure Server Software (SSL) for 128 bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to payment gateways or the relevant webpage or links. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Applications.

The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.

10. Governing law and Dispute Resolution

This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Hyderabad, India.

11. Assignability

The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.

12. Contacting Customer Grievance Officer

If you have any questions about this Privacy Policy, the privacy practices of this Site or App or Platform, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact our Application Customer Grievance Officer Mr. Suresh Babu Ch. at

The details of the Customer Grievance Officer may be changed by us from time to time by updating this Privacy Policy.